FAQ - Frequently Asked Questions


No, we do not actually sell any physical products. Our purpose is to collect product information from merchants around the world, and structure them in an clean and accessible format on our website for you to use. With the actual order, please visit the merchant’s site to complete the transaction.
  • Don’t worry, we started Comparee to specifically tackle this problem. There are 2 options you can take in this situation:
  • 1. Ship for you (Parcel forwarder)
  • 2. Comparee Buy For You
  • For more detailed information, please refer to our Shopping Guide .
One major benefit of using parcel forwarder is their consolidation and repacking service, meaning to bundling multiple packages together or downsizing your package dimension. Consolidating your packages can save you up to 80% off standard international shipping rates. The catch is that most of them will charge you a repackaging fee or membership subscription, but usually shipping fees saved will outweigh repacking fees.
  • Air freight is based on package's "actual weight" and "dimensional weight".
  • 1. Actual weight: package gross weight
  • 2. Dimensional weight:
  • length*width*height/139 unit: inch
  • length*width*height/5000 unit: centimeter
  • Depending on length, width, & height unit, the formula's denominator has different values. So shipping fees mainly depend on the values bidded by your selected parcel forwarders.
  • *Comparee recommends air-transporting parcel forwarders. The shipping fee of Ship-by-sea is not applicable to our case.

Customs duty is assessed and set by the importing country customs authorities. It is determined based on a combination of factors, such as product’s country of origin, type of product in accordance to harmonized system (HS) code.

Tax and Duty De Minimis value is essentially the value threshold for when the Customs authority will charge you duties and taxes. Notice the amount is assessed in the local currency, and the duties and taxes will be calculated on the full value of the goods, not just the exceeded amount. Please see table below for list of De Minimis for your country.

In summary, here are the charges you should expect on cross-border purchase:

  • Cost of goods
  • Freight
  • Insurance


Country

Currency

Duty De Minimis

Tax De Minimis

Hong Kong

HKD

duty-free

tax-free

Japan

JPY

10000

10000

Malaysia

MYR

500

500

Singapore

SGD

400

400

Taiwan

TWD

2000

2000

IATA (International Air Transport Association) regulations prohibit items that may cause danger, damage or delay from international shipping. Please note sample sizes (if applicable) are also subject to the same restrictions. Items include (and are not limited to):

Lithium Batteries

As you may know, there is a risk of certain lithium batteries catching fire. New regulations restrict the shipment of certain types of lithium batteries. However, not all lithium batteries are affected by these regulations.

For more detailed information, please refer to International Air Transport Association (IATA)

Commonly Prohibited Items

Export and important regulations restrict the shipment of the following categories and goods.

  • Cigarettes and Related Products
  • Electronics
  • Sharp Objects
  • Gambling Items
  • Perishable Products
  • Food Products and Dietary Supplements
  • Precious Metals and Stones
  • Pornographic and Obscene Materials
  • Miscellaneous *
  • Products or beverages containing alcohol *
  • Counterfeit or 'pirated' goods; items that infringe intellectual property rights (e.g., trademarks, copyrights or patents)